Information

Privacy Policy

Information under Articles 13 and 14 of Regulation (EU) 2016/679 (GDPR). Last updated: November 2026. This is a translation: in case of doubt, the Italian version prevails.

1. Data controller

William Battaglia, owner of the sole proprietorship MUG Service Como Lake, registered office at via per San Pietro 29, 22010 Carlazzo (CO), Italy, VAT no. IT04149340137.
Phone: +39 377 087 9570 · Email: mugservicecomolake@hotmail.com

2. What data we process and why

• Quote and contact requests. Your name, contact details and the content of the message you send us (also via WhatsApp, phone or email), in order to answer your request. Legal basis: pre-contractual measures or the data subject’s request (Art. 6(1)(b) GDPR).
• HACCP course registration and certificates. Participants’ personal and contact details, to run the course and issue the certificate. Legal basis: performance of a contract (Art. 6(1)(b)) and legal obligations (Art. 6(1)(c)).
• Contracts and events. Data needed to manage quotes, contracts, invoicing and tax obligations. Legal basis: contract and legal obligations.
• Website usage statistics. Only if you give your consent through the cookie banner (Art. 6(1)(a)). See the Cookie Policy.

The contact form on this site does not store your data on our servers: it prepares a message that you send yourself via WhatsApp. From that moment on, processing is also subject to WhatsApp’s privacy policy.

3. Retention

We keep data for as long as necessary to answer requests and, for contracts, invoices and certificates, for the periods required by law (generally 10 years for accounting records). Contact data with no contractual follow-up is deleted within 24 months.

4. Who we may share it with

With the suppliers who support us (tax adviser, hosting, messaging and email providers) and with authorities where required by law. Data is not published or sold. Some suppliers may process data outside the European Economic Area, with the safeguards provided by the GDPR (for example standard contractual clauses).

5. Your rights

You can request access, rectification, erasure, restriction, portability and object to processing, and withdraw your consent at any time, by writing to mugservicecomolake@hotmail.com. You also have the right to lodge a complaint with the Italian Data Protection Authority, the Garante per la protezione dei dati personali (garanteprivacy.it).

6. Links to external sites

This site contains links to Instagram and WhatsApp: these services have their own privacy policies, for which we are not responsible.